FAQ English
FAQ
Find out where we are, how to reach us and when, and all you may need to know about Hotel il Gatto.
Your Frequently Asked Questions
Where can I find your best rates?
Right here on the Hotel’s website. By making your reservation through our website rather than the most popular booking websites, you’re going to save an average of 10% in commission fees.
Am I charged anything upon making a reservation?
By choosing our Standard Rate, there won’t be any charge applied to your credit card upon making a reservation, nor anything to pay in advance. Should you choose the Non Refundable rate, prior to your arrival we’ll charge your credit card with the full amount of your sojourn’s cost – sans staying tax.
By what time can I cancel a reservation?
There’s no cancellation fee for any Standard Rate reservation cancelled by 11:59 p.m. of the 5th day before your arrival. Close to festivities and events, the time window may vary, but we’ll make sure to inform you of any variation upon confirming your reservation.
Is breakfast included in the reservation? What type of breakfast is served?
Our buffet continental breakfast with focaccia bread is always included in the reservation price. Breakfast is served from 7:31 am to 10:30 am.
What are the check-in and check-out times?
Guests may check-in from 3:00 p.m. to 12 p.m. – and upon request, even later. Guests must check out by 10:30 a.m., but may leave their luggage in storage for free. Guests may also prolong until 2:00 p.m. for an extra fee of 20.00€.
Can we leave luggage at the hotel?
Indeed, guests may drop their luggage at the hotel before the check-in and leave them in storage for the day after the check-out
What languages are spoken at the reception?
Italian, English, Spanish, German, French.
How many floors does the hotel have?
All hotel rooms are found on the 1st floor. There’s a goods lift at the back for luggage and guests with mobility issues.
Are there any peaceful and quiet room?
Thanks to the Hotel’s position, all rooms are quieter than average for Rapallo, especially the one at the back of the hotel and without a balcony.
Do the rooms have a private balcony?
A limited number of rooms have a private room giving out onto the street outside. Reserving these rooms doesn’t have any extra cost, but remains tied to availability at the moment of your reservation.
Are there any non-smoking rooms?
Guests aren’t allowed to smoke in any of the hotel’s rooms, common areas or otherwise. Smoking is allowed only in the external dehors.
Does my room have TV?
Every room comes with a 32 ” Smart TV.
Is there a courtesy phone in my room?
Indeed. Please dial 100 to call the reception downstairs.
Does my room have air-conditioning?
Each room comes with a Daikin air-conditioner included in the price of your reservation?
Does the Hotel have a WiFi broadband?
All guests can enjoy our free fibre-optic WiFi connection anywhere on the Hotel’s grounds.
Can I park my car at the Hotel?
To start off your sojourn on the right footing, you may take advantage of the two handy baggage loading and unloading spots right in front of the hotel door.
Once that’s taken care of, you may easily reach various free or paid parking areas , no more than a 5-minute walk from the hotel.
How far is the Hotel from the train station?
Just about 400 mt on foot.
Can I take my pets with me?
Small-size pets are our welcome guests. Please note their presence in your reservation form. Owners of dog mustn’t leave them alone in the room.
Does the Hotel have a restaurant?
It doesn’t, but there are many lovely and tasty restaurant nearby. Our receptionists are always available to suggest the best restaurants by quality and price range, depending on your taste and what you’d like to dine on.
Got any other questions?
Call Us
Give us a call at al +39 0185 233304
Send us your questions at info@hotelilgatto.it